When will my gift card be delivered to the requested email?
Gift cards are typically delivered within 48 hours of placing your order. Please check the requested email address, including the spam or junk folder. If you haven’t received it after 48 hours, feel free to contact our team for assistance.
Why isn’t my gift card working?
Gift Cards issued prior to February 2023 may not be recognized by our new web payment system. No worries, though. Just reach out to Fan Services, and we can convert your card to the new format, or see if there is another issue we can help resolve.
How do l send a gift card?
Our gift cards are electronic and can be sent to you or emailed directly to the lucky recipient. If you want to send the gift card directly to the giftee, click “Send As A Gift.” From there, you can also add a personalized note and schedule the email notification.
If for some reason the recipient doesn’t love the new shoes they buy with the card, they can return the shoes within the first 30 days for a refund to their original KEEN gift card.
Will my gift card expire?
Our gift cards are good for all of eternity! The code only expires once the full amount of the gift card has been used.
Can l return a gift card?
Our gift cards are non-refundable, but they are transferrable.
Can l choose my gift card denomination?
Right now, we offer gift cards at a few different values, and the options are on the Gift Card page. You can apply your gift card code toward any KEEN order.
How can l check my gift card balance?
Click the link below to check your gift card balance. Check your KEEN gift card & store credit balance
Can l return shoes purchased with a gift card?
Of course! If for some reason you don’t love your new KEEN shoes, we’ll gladly take them back within 30 days and give you a full refund on the gift card.